Terms & Conditions
We accept all major debit and credit cards. You can also pay by cash, however please do not send money through the post. Cheques are accepted however these must be paid at least 10 days prior to delivery, and we do not accept cheques on delivery as a form of payment. We also accept deposits (cash or card) with the remaining balance being paid through a debit/credit card or cash prior to delivery.
When an item is bought over the telephone, we will take a deposit (usually 20%) from a debit/credit card. The full balance can then be paid as outlined previously. If paying by telephone, we will ask you to confirm your identity. This assists in protecting you and us from fraudulent transactions. If we decline this transaction on security grounds we may ask you to seek an alternative payment method or to advise you to visit our store.
At point of sale we will attempt to give you as accurate a delivery timescale as possible. Whilst this is given in good faith, these are only given as a guide and can be subject to change. Once we have received all items we will contact you to book a time suitable for delivery.
In the event of a product you have chosen being out-of-stock for a period significantly longer than what you have been quoted, we are able to: supply a similar product or offer a refund on the outstanding item.
When you place an order, either by telephone or in store please ensure all details are correct, including delivery and product details – these will be found on your order confirmation. If a mistake is found, please make us aware as soon as possible. Whilst every attempt is made to rectify human error, we will use the order confirmation as an agreement between both parties to supply the goods detailed and therefore may be unable to make amendments if not given enough notice. Please also keep your order confirmation for your records as we require order numbers to find your details in our system.
ORDER CONFIRMATION – WEB SALES
When you sign and submit the Order to Us, this does not mean we have accepted your order for the goods. Our acceptance of the Order will take place as soon as we review the order & are happy that we can supply/fulfil base on all criteria. If We are unable to supply you with the Goods, we will inform you of this and we will not process the Order. If payment has been made – a refund will be processed immediately (with allowances made for the days it takes for the banks to transfer the money between accounts).
We offer free delivery within a 30-mile radius of F92YW83. Our two-man delivery team will deliver your goods to your room of choice within your home. Goods can be delivered to secure locations i.e. Garages, but must be arranged prior to delivery. Where possible, we offer a morning or afternoon delivery slot and can also give you a call before we arrive, if required. Don’t hesitate to call us on 074 912 1064 if you have any queries regarding our delivery service.
We are able to deliver nationwide, however a courier fee will be charged to cover the cost of delivery:
If you are needing national delivery, please contact us for costings.
ADDITIONAL DELIVERY INFORMATION
Please ensure access into your property is free from obstruction, including tables, pictures, ornaments etc.
Although every effort is made to deliver your items within the given timeslot, delivery times are given as a guide only. If the delivery will be outside of the times given the delivery team will call ahead and liaise with you directly.
Most of our goods come built however bedframes must be delivered flat-packed. Assembly of your new bed is chargeable and must be agreed prior to delivery.
We are unable to modify access to fulfil a delivery i.e. take a banister off, remove a door from its frame etc.
DISPOSAL OF ADDITIONAL ITEMS
We can offer an additional disposal service at the time of delivery only with details found below:
• Small fee per item. Fee varies due to size.
• All mattresses must be covered prior to disposal
• We do not dispose of other furnishings or household items.
• All items must be in a hygienic condition, dry, left inside and be dismantled and ready for removal. Disassembly is not included.
We do not dispose of (including but not limited to):
• Bedding including protectors, sheets and pillows etc.
• Soft furnishings such as cushions, curtains etc.
• Household items or appliances.
Please note – our disposal service is only applicable with the purchase and delivery of new furniture or mattresses. We do not offer this service independently.
YOUR CONSUMER RIGHT OF RETURN AND REFUND
If you are a consumer and you have ordered the Goods Exclusively by email, phone or from our website you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2014 during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Goods; you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the Following cases:
• (a) Any bespoke made products encompassing chosen specification or clearly personalised.
• (b) In the case of mattresses, bedding and bed linen, for hygiene reasons they cannot, under any circumstances be returned.
• (c) Items ordered specifically on your request.
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a minimum period of 12 months from delivery dependent on the manufacturer. No warranty is made in respect of commercial rather than domestic use. A fault is defined when a product is not considered fit for purpose by a reasonable person. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full less any costs, or replacement. Replacement only is offered after 28 days and before the end of the warrantied length (at least 12 months). These promises do not apply to faults caused by accident, neglect or misuse. Any claims must be made with details from your original receipt including your order number.
Your legal right to cancel a Contract starts from the date of confirmation of the order. If the goods have already been delivered to you, you have a period of 14 calendar days in which you may cancel, starting from the day after the day you receive the Goods.
To cancel a contract please contact us via our email – email@example.com or via phone on 074 91 21064
Grove Furnishings will issue a refund (less 20% restocking fee) once the goods have been collected/returned – customers are required to return the goods themselves or by courier at their own expense.
We highly recommend for customers to ensure measurements are correct for their spaces prior to purchasing. If you have already received your items they need to be returned to us at our main store in Letterkenny F92YW83. Goods should be returned with all packaging and in their original condition.
Items excluded include but are not limited to: Opened/used items; pillows; mattress protectors; fitted sheets; clearance items or bespoke items ordered and made specifically for you. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase.
Items sold as ‘clearance’ or ‘ex-demonstration’ are sold-as-seen and we cannot accept any claims once delivered with regards to cosmetic marks, comfort level, feel etc. All items come with a 12-month guarantee.
WARRANTIES AND GUARANTEES
Every product we sell comes with a standard manufactures warranty of 12 months from the date of delivery. The length and type of cover varies depending on each manufacturer and product, and more information can be found in store. Please note, your original receipt number must be produced if a claim is made – we are unable to process a claim if you cannot produce your original receipt.
Please be aware, if a claim is made and an item is replaced you do not receive another guarantee with the replacement product. You receive one guarantee/warranty per invoice.
Please note, claims are against manufacturing defect and do not cover the following issues including, but are not limited to normal wear and tear, mattress softening, fibre compression, damaged caused by misuse etc.
Free delivery within Donegal, Derry and Tyrone
National delivery – please call for costings
Assembly can be arranged but must be arranged prior to delivery.
• Single - €20
• Double - €35
• King - €35
• Super King - €35
• Fabric bedframes - €40
• Slide Robes - €100